If you've lost access to your BurjX account, there are several ways to troubleshoot and potentially regain access on your own. This guide walks you through the most common scenarios, so you can resolve the issue quickly.
Troubleshooting Sign-In Issues on BurjX
Start by visiting the BurjX sign-in page and entering your registered email address and password. From here, you can determine which troubleshooting option best applies to your situation.
Troubleshooting Scenarios and Solutions
Issue | Solution |
Your account has been compromised | Lock your account immediately to prevent any unauthorized activity. Contact Support as soon as possible to secure your account further and begin the recovery process. Click here for more information. |
Forgot your password | Use the password reset option on the BurjX login page to create a new password. |
Waiting for identity verification approval | Your documents may still be under review. Verify that all submitted documents meet the BurjX ID verification standards. If necessary, you may resubmit any missing or updated documents to expedite approval. |
Issues with 2-step verification | If you’re having trouble with 2-step verification, such as not receiving codes or issues with your authenticator app, refer to our 2-step verification troubleshooting guide. |
Lost access to your email address | If you’ve lost access to the email associated with your BurjX account, you can re-verify your identity to update your email address. Contact out Support Team to proceed. |
No access to email, password, or 2-step verification tool | If you’ve lost access to all account recovery methods, you can still contact BurjX Support. Provide an alternate email address where our team can reach you, and we’ll assist in verifying your identity for account recovery. |
Temporarily restricted account | A temporary restriction may be applied for various reasons, such as unusual account activity or security concerns. Visit our Help Center to learn more about possible restrictions and solutions or contact our Support Team for additional assistance. |
Claiming an account for a deceased member | If you need to gain access to a BurjX account that belonged to a deceased family member, contact our Support team. They will guide you through the process of account recovery for estate purposes. |
Important Tips for Account Recovery
Act Quickly: If you suspect any unauthorized activity, reach out to our Support Team immediately.
Double-Check Your Details: Ensure that any information entered during recovery matches the details on your account, as discrepancies can slow down the process.
Prepare Identification: Some recovery steps, such as updating your email or 2-step verification method, may require you to verify your identity with official documents.
Contact BurjX Support if Needed: If you cannot resolve the issue with the options above, our Support team is here to assist you. Provide an alternate contact email to expedite the support process.
Final Note
Regaining access to your BurjX account depends on successfully verifying your identity. Following these steps closely will give you the best chance of recovering access quickly and securely.