Important:
Before requesting account deletion, please ensure the following:
Your account balance is zero (all funds have been withdrawn)
All open positions and pending transactions are closed
There are no ongoing verification or compliance reviews
What Happens When You Delete Your Account
Please note that account deletion is permanent:
All account history, whitelisted addresses, and linked bank accounts will be removed
You will permanently lose access to your account
Your account cannot be reactivated once closed
You may create a new account in the future, but:
Previous account data cannot be restored
You will not be eligible for new user promotions or previous referral bonuses
For more information, please refer to our Privacy Policy.
Step 1: Log in to Your Account
Log in to your BurjX account. Tap the profile icon in the top-right corner to open your account menu.
Step 2: Go to Account Deletion
Under Account, select Personal Info. Scroll down and tap “Delete Account.”
Step 3: Create a Support Ticket
Select “Account Closure” as your request type.
Step 4: Provide Details
Fill in the required fields, including your reason for account deletion.
Step 5: Confirm Your Request
Once you submit the ticket:
Our Support team will send you an email confirmation
You must reply to this email to finalize your request
Important:
If no reply is received, your account deletion request will not be processed.
Processing Time
Once your confirmation is received, the team will proceed with your request.
Need Help?
If you get stuck at any point, our customer support team is available 24/7 to assist you.
Disclaimer
This article is for informational purposes only and does not constitute financial advice. Please ensure you conduct independent research before making any financial or investment decisions.