Basic Troubleshooting
Try these quick checks first before requesting support:
Basic Troubleshooting
Check if CAPS LOCK is enabled on your keyboard
Update the BurjX app to the latest version
Switch between Wi-Fi and mobile data
Try logging in from another device
If the issue continues, check the situations below.
What Best Describes Your Situation?
I Forgot My Password
If you cannot remember your password, use the “Problem logging in?” option on the sign-in page and reset it securely.
Avoid multiple incorrect attempts, as this may temporarily lock your account.
For a complete step-by-step password reset guide, please check this LINK.
I’m Not Receiving My 2FA Code
This usually happens when:
Your device time is out of sync
The authenticator app was deleted or changed
You switched to a new phone without transferring your 2FA setup
If you no longer have access to your authenticator app, please contact the BurjX Support Team for assistance.
My Account Says “Restricted”
Your account may be temporarily restricted due to:
Security monitoring
Compliance reviews
Unusual login activity
Pending verification checks
These restrictions are in place to help protect your account and the platform.
For additional information regarding your restriction status, please contact the BurjX Support Team.
I No Longer Have Access to My Email
If you no longer have access to your registered email address, please contact the BurjX Support Team to request an email update.
Important:
Do not create a new account. BurjX only allows one account per user.
Someone Accessed My Account
If you notice activity you do not recognize:
Reset your password immediately
Disable access from unrecognized devices
Contact the BurjX Support Team as soon as possible
Fast reporting helps reduce the risk of unauthorized activity.
I submitted verification, but still can’t Access Features
Your verification may still be under review.
If you would like to check the status of your verification or need assistance, please contact the BurjX Support Team.
I Lost Access to Everything
If you no longer have access to:
Your email
Password
2FA device
You can still recover your account through manual verification with the BurjX Support Team.
To help speed up the recovery process, please prepare:
Your full name
Registered email address
An alternate contact email
A valid government-issued ID
Security Reminders
To help keep your account secure:
Never share your OTP or 2FA codes
Only use official BurjX platforms
Enable biometrics and 2FA whenever possible
Avoid logging in using public devices or public Wi-Fi
Need Help?
If you get stuck at any point, our customer support team is available 24/7 to assist you.
Disclaimer
This article is for informational purposes only and does not constitute financial advice. Please ensure you conduct independent research before making any financial or investment decisions.